Customer care applications

Customer care oriented UI that is used to display big chunks of data that are needed to provide necessary information for customer care representative to provide support for customer. Data is collected and presented and friendly manner in order to make inquiries and handing customer easier while trying to provide him/her with necessary information and support. Functionalities range from collecting data from business support systems, communication messages across different channels, consent handling, etc. This application is aimed to be universal platform to access data needed to provide highest possible levels of customer care from single point. Instead of CRM approach where data is periodically collected from other systems this application connects to all needed systems at moment information is needed and collects them on the fly to provide most accurate and relevant data for customer.

After sales process application

Application provides framework for handling customer support in after sales processes handling complains and service workshop integrations to minimize possible problems with devices and handling repairs of devices directly from POS. Put repaid processes completely under your control and handle all workshops from single control point with tracking of repair times.

mRT/dRT - sales tool

MOBILE SALES TOOL - new version of sales tool (convergent desktop and mobile versions)

Easy to use mobile interface

Designed for telecom operators

Secure connection with multiple security layers

  • active email account from phone is used for authentication

  • email account needs to be authorised to use application

  • https communication

  • MSISDN verification + fingerprint login/PIN login

Can be used in residential and business sales processes

Full set of sales tool features is supported including digital signature

Acts as add-on to existing sales tool to expand possible use-cases

Provides additional interface where transaction can be prepared and then finished in standard sales tool

Use case 1: shop

  1. offload salesman at counter with few mobile workers that can walk with smartphone or tablet and talk with customer and prepare contracts

  2. when all is prepared salesman at counter enters IMEI (and ICCID if new customer) and prints contract

Use case 2: shop

  1. offload salesman at counter with few mobile workers that can change SIM or tariff directly while talking with customers from smartphone or tablet with mRT

Use case 3: business sales

  1. salesman (KAM) can make complete contract at clients office, give him generated contract and send request for completion to sales backoffice

  2. backoffice completes contract by entering IMEI (and ICCID if new customer) and prints contract (if needed)