Software support

24 x 7 x 365 Customer Support – one of the most important functions of our business

Every member of our support services team goes through training process before they begin taking support calls on their own, which means they deeply understand our technology, and their highest priority is to help you. Technical support is available to all customers currently on Maintenance and Support. Maintained customers and partners can access support via phone, email, or the Self-Service Portal 24 hours a day, 7 days a week, and 365 days a year.

What is part of Software support services?

Software support services are generally technical support or break/fix services that are delivered for specific software products. These services include remote troubleshooting capabilities, installation assistance and basic usability assistance. Remote troubleshooting capabilities may be delivered via telephone and online communication media or without human assistance through automated means that reside on the customer’s device or are available on the Web. Software support services may include new product installation services, installation of product updates, migrations for major releases of software, other types of proactive or reactive on-site services, and support for custom application software.

Monitoring

Besides standard support service we are offering also monitoring services for our own applications and for others systems that need to be monitored. Monitoring is not based just on server and services health but also on logical and performance monitoring which alarms us at moment some performance KPIs are endangered but services are still running.